Aurona Support Center

Find guidance, submit a support request or securely continue an existing case.

Submit a request anytime. An Aurona team member will respond when available.

Support by need

Existing RFQ or quote
Include your RFQ or quote reference, product family and question.
Orders and shipments
Include your order reference, affected items and delivery destination or event. Shipment information requires confirmation from the shipping party.
Documentation and traceability
Identify the product or order and the documents requested, such as an MTR, CoC or drawing. Availability depends on the agreed documentation requirements.
Product and technical questions
Include the product family, part or specification, application and technical question. Recommendations require authorized review.
Returns and warranty review
Include the order, item, dates and issue. This is a request for review and does not establish warranty coverage or return approval.
Billing and invoices
Include the invoice or transaction reference and your question. Do not include full payment card or bank details.
Website and account
Include the affected page or feature and steps to reproduce the issue. Do not include passwords or access tokens.
Other questions
Describe what you need and any relevant context.

Explore Aurona’s existing product, documentation and sourcing guidance.

A case reference does not confirm stock, warranty coverage, claim approval or an engineering recommendation.